FAQ
Gold
What types of gold are used in your collections, and how are they different? Antwerpen Fine Jewelry uses 18K yellow gold, white gold, and rose gold. Each type has a unique blend of metals, with yellow gold offering a warm classic tone, white gold featuring a rhodium finish for a silver-like shine, and rose gold showcasing a pinkish hue due to its copper content.
Is 18K gold more durable than 24K gold? Yes, 18K gold is more durable than 24K gold. Pure gold (24K) is soft and prone to scratches, while 18K gold has a mixture of other metals, making it harder and better suited for everyday wear.
Do you offer hypoallergenic gold options? Yes, we offer hypoallergenic white gold options that do not contain nickel. These are suitable for sensitive skin.
Diamonds
What makes a diamond “high quality”? High-quality diamonds are graded based on the Four Cs: Cut, Color, Clarity, and Carat weight. Antwerpen Fine Jewelry only uses diamonds that meet stringent quality standards for brilliance and purity. Learn more about Diamonds.
Are all your diamonds conflict-free? Yes, all our diamonds are sourced from ethical suppliers who adhere to the Kimberley Process, ensuring they are conflict-free.
What’s the difference between natural diamonds and lab-grown diamonds? Natural diamonds are formed over billions of years in the Earth’s crust, while lab-grown diamonds are created in controlled environments. Both are visually and chemically identical, but natural diamonds have a longer history and rarity.
Gemstones
Do you offer certified gemstones? Yes, all our gemstones come with certifications detailing their origin, quality, and authenticity. Explore our certified gemstones.
Are colored gemstones more delicate than diamonds? Some gemstones, like emeralds, are more delicate than diamonds due to their lower hardness on the Mohs scale. Proper care is essential to maintain their brilliance.
What is the significance of the gemstone in my jewelry piece? Every gemstone has a unique meaning or history. For example, sapphires symbolize wisdom, rubies represent passion, and emeralds signify renewal and growth.
Cleaning and Care
How should I clean my gold jewelry? Clean gold jewelry using a mild soap solution and a soft cloth. Avoid abrasive cleaners, and store pieces separately to prevent scratches.
Can I use home ultrasonic cleaners for my diamond jewelry? Yes, ultrasonic cleaners are generally safe for diamonds, but avoid using them for softer gemstones like pearls or opals.
Do you offer professional cleaning services? Yes, Antwerpen Fine Jewelry provides professional cleaning and polishing services to maintain the luster of your pieces. Visit our cleaning services page.
Returns and Exchanges faq
What is your return policy? We accept returns within 7 days of purchase for unworn items in their original condition. Custom or engraved pieces are non-refundable.
Can I exchange a gift item? Yes, gift items can be exchanged within 14 days of purchase, provided they are in original condition and accompanied by proof of purchase.
Guarantee and Repairs faq
What does your one-year guarantee cover? Our one-year guarantee covers manufacturing defects, such as loose settings or clasps. It does not cover damage caused by wear and tear or misuse.
Can you repair damaged jewelry? Yes, we offer repair services for Antwerpen Fine Jewelry pieces. Costs depend on the extent of the damage and materials required.
Will resizing my ring void the warranty? No, resizing your ring at Antwerpen Fine Jewelry does not void the warranty, as it is performed by our expert jewelers.
Customization faq
Do you create custom jewelry designs? Yes, we specialize in custom designs. You can work with our master jewelers to create a unique piece tailored to your vision. Discover our custom design process.
How long does it take to create a custom jewelry piece? Custom pieces typically take 4-6 weeks to design and craft, depending on the complexity of the design and availability of materials.
General faq
How can I verify the authenticity of your jewelry? Every piece from Antwerpen Fine Jewelry comes with a certificate of authenticity and, for diamonds and gemstones, a grading report from a recognized laboratory.
