FAQ
Gold FAQ
What types of gold are used in your collections, and how are they different?
At Antwerpen Fine Jewelry, we use three distinct types of gold in our collections: 18K yellow gold, white gold, and rose gold. Each type is carefully crafted with a unique blend of metals, creating individual characteristics that appeal to different preferences. For instance, yellow gold offers a warm, classic tone that exudes timeless elegance. On the other hand, white gold features a rhodium finish, giving it a lustrous, silver-like shine. Meanwhile, rose gold is distinguished by its pinkish hue, which arises from its copper content, adding a subtle touch of romance. Consequently, each gold type brings something special to our jewelry, ensuring there’s something perfect for every taste.
Is 18K gold more durable than 24K gold?
Yes, 18K gold is indeed more durable than 24K gold. While 24K gold, being pure gold, is soft and susceptible to scratches, 18K gold is a mixture of gold and other metals, such as silver and copper. This alloy makes 18K gold significantly harder, which enhances its durability, making it more suitable for everyday wear. As a result, 18K gold maintains its beauty for longer periods, especially in pieces that are exposed to regular use.
Do you offer hypoallergenic gold options?
Yes, we do offer hypoallergenic gold options. Specifically, our white gold selections are free of nickel, making them ideal for those with sensitive skin. By excluding nickel, we ensure that our gold jewelry remains safe and comfortable to wear, even for individuals with allergies or sensitivities. Thus, our hypoallergenic gold options combine both beauty and comfort, offering peace of mind alongside elegance.
Diamonds FAQ
What makes a diamond “high quality”?
A diamond is considered “high quality” when it meets the Four Cs: Cut, Color, Clarity, and Carat weight. These factors are essential for determining a diamond’s brilliance and overall appeal. At Antwerpen Fine Jewelry, we carefully select only diamonds that meet stringent quality standards for both brilliance and purity. This commitment ensures that every diamond we offer is not only visually stunning but also of exceptional quality. If you’re interested in learning more about diamonds, feel free to explore our detailed guide.
Are all your diamonds conflict-free?
Yes, absolutely. We take great pride in ensuring that all our diamonds are conflict-free. Each one is ethically sourced from reputable suppliers who fully adhere to the Kimberley Process, a global initiative designed to prevent the trade of conflict diamonds. This process guarantees that every diamond in our collection is not only beautiful but also responsibly sourced, providing peace of mind to our customers.
What’s the difference between natural diamonds and lab-grown diamonds?
The primary difference between natural diamonds and lab-grown diamonds lies in their origin. Natural diamonds form over billions of years deep within the Earth’s crust, under extreme pressure and heat. In contrast, lab-grown diamonds are created in controlled environments, mimicking the natural conditions that produce diamonds. Despite these different origins, both types of diamonds are visually and chemically identical. However, natural diamonds are often considered more rare and historically significant due to their formation over such a vast period. Consequently, natural diamonds carry a unique charm that lab-grown diamonds, while equally stunning, cannot replicate.
Gemstones FAQ
Do you offer certified gemstones?
Yes, we absolutely offer certified gemstones. In fact, each gemstone in our collection comes with a certification that provides detailed information about its origin, quality, and authenticity. This certification guarantees the gemstone’s value and helps you make an informed purchase with confidence. To explore our certified gemstones further, feel free to visit our collection, where you’ll find a variety of exceptional options, each verified for quality.
Are colored gemstones more delicate than diamonds?
Yes, some colored gemstones, such as emeralds, are more delicate than diamonds. This is because they have a lower hardness rating on the Mohs scale compared to diamonds. As a result, gemstones like emeralds are more prone to scratches and damage. However, with proper care and attention, you can maintain the brilliance and longevity of these beautiful stones. Be sure to handle them gently and store them safely to preserve their exceptional beauty.
What is the significance of the gemstone in my jewelry piece?
Each gemstone in your jewelry piece carries a unique meaning and history, making it a personal symbol of significance. For instance, sapphires are traditionally associated with wisdom and truth, while rubies are symbols of passion and love. Emeralds, on the other hand, are believed to signify renewal and growth, adding a touch of vitality to any design. By understanding the symbolism behind your gemstone, you connect with a deeper meaning that enhances the emotional value of your jewelry piece.
Cleaning and Care
How should I clean my gold jewelry? Clean gold jewelry using a mild soap solution and a soft cloth. Avoid abrasive cleaners, and store pieces separately to prevent scratches.
Can I use home ultrasonic cleaners for my diamond jewelry? Yes, ultrasonic cleaners are generally safe for diamonds, but avoid using them for softer gemstones like pearls or opals.
Do you offer professional cleaning services? Yes, Antwerpen Fine Jewelry provides professional cleaning and polishing services to maintain the luster of your pieces. Visit our cleaning services page.
Returns and Exchanges faq
What is your return policy? We accept returns within 7 days of purchase for unworn items in their original condition. Custom or engraved pieces are non-refundable.
Can I exchange a gift item? Yes, gift items can be exchanged within 14 days of purchase, provided they are in original condition and accompanied by proof of purchase.
Guarantee and Repairs faq
What does your one-year guarantee cover? Our one-year guarantee covers manufacturing defects, such as loose settings or clasps. It does not cover damage caused by wear and tear or misuse.
Can you repair damaged jewelry? Yes, we offer repair services for Antwerpen Fine Jewelry pieces. Costs depend on the extent of the damage and materials required.
Will resizing my ring void the warranty? No, resizing your ring at Antwerpen Fine Jewelry does not void the warranty, as it is performed by our expert jewelers.
Customization faq
Do you create custom jewelry designs? Yes, we specialize in custom designs. You can work with our master jewelers to create a unique piece tailored to your vision. Discover our custom design process.
How long does it take to create a custom jewelry piece? Custom pieces typically take 4-6 weeks to design and craft, depending on the complexity of the design and availability of materials.
General faq
How can I verify the authenticity of your jewelry? Every piece from Antwerpen Fine Jewelry comes with a certificate of authenticity and, for diamonds and gemstones, a grading report from a recognized laboratory.
